Refund Policy

Instructions on withdrawal 
Right of withdrawal 
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day 

• on which you or a third party nominated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery; 

• at which you or a third party nominated by you, other than the carrier, have taken possession of the last of the goods, provided that you have ordered several goods under a single order and they are delivered separately; 

• on which you or a third party nominated by you, other than the carrier, have taken possession of the last partial consignment or the last item, if you have ordered goods which are delivered in several partial consignments or items;
 
• on which you or a third party nominated by you, other than the carrier, have taken possession of the first consignment or the last piece, where goods are supplied under one order for the regular delivery of goods over a specified period of time. 

In order to exercise your right of withdrawal, you must inform us 

Name    1st GRAPHIC 
Town     San Francisco
E-Mail:  contact@1st-graphic.com

by means of a precise notification (e.g. a letter, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
 
Consequences of the withdrawal 
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no circumstances will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period is considered to have been adhered to if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. 


The right of withdrawal does not apply to contracts 

• for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; 

• for the supply of goods which may spoil quickly or whose expiry date would be quickly exceeded; 

• the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which can be supplied no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control; 

• for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts 

• for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery; for the delivery of goods if, after delivery, they have been inseparably mixed with other goods because of their nature; 

• for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after supply.